Refund policy

Mail order returns

The authorisation of a Bronze Frog Gallery representative is required for any returns. The request must be made in writing (via email). Returns will be refused unless they have been authorised and the goods are in their original cartons.
Items must be exchanged or returned within 14 days of purchase.
Items for return must be accompanied by a receipt. Items not accompanied by a receipt can be exchanged for their current value. No refunds without a receipt.
Product handling & care instructions

Returns and Exchanges

Returns With an Original Sales Receipt:
Items may be returned within 15 days after the invoice date for a merchandise exchange or refund based on the original form of payment. Items returned must be in original packaging and unused.

Returns without an original sales receipt or beyond 15 days: Credit note will be issued to be valid for one year from the date of return.

Returning or Exchanging Items by Mail:

Follow these instructions to return any Bronze Frog Gallery Online purchase by mail.

Please keep one copy of the invoice for your records.
Circle the item(s) that you are returning or exchanging and on the bottom portion of the invoice note the reason why.
Indicate if you want us to credit the card used to place the order or if you'd like an exchange, let us know what you want. We will pay the costs for shipping if this is an exchange order.
Circle the name and address where we should send the receipt or exchange.
Pack and seal your return securely, in the original package. Packages must be returned prepaid -- we do not accept C.O.D. deliveries.

Send returns to:
2216 Tiger Road,
Burlington, Ontario L7M 4✕3

Shipping charges will be refunded if we have sent the wrong item or if the item sent is defective.